RETURN POLICY

Loomestra™ reviews eligible return requests submitted within 30 days after the recorded delivery date.
Returned products should generally be unused, clean, undamaged, complete, and suitable for resale.
Original packaging, care labels, instructions, accessories, protective materials, and removable components should be included where available.
Customers must contact the store and receive the applicable return instructions before sending an item.
Loomestra™ is operated by Hangzhou Saining Trading Co., Ltd.

For hygiene and child-care reasons, feeding accessories, teething items, personal-care products, undergarments, and goods that have direct contact with the mouth or body may not qualify for preference-based returns after use, washing, opening, or removal of a protective seal.

Personalized goods, products identified as final sale, and items damaged through unsuitable washing, excessive heat, modification, improper storage, misuse, or failure to follow instructions may also be excluded where permitted.

Customers should report damaged, incorrect, incomplete, or visibly defective deliveries promptly. The review may require photographs showing the product, packaging, delivery label, missing parts, or affected area.

After an approved return is received and inspected, the request may be resolved through a refund, replacement, or another appropriate remedy. Return transportation may remain the customer’s responsibility when the request results from preference, incorrect size selection, inaccurate measurement, or incompatibility.

Nothing in this policy removes consumer rights or remedies that cannot lawfully be limited.

Hangzhou Saining Trading Co., Ltd.