CONTACT US

Loomestra™ provides email assistance for product questions, order records, delivery concerns, returns, and website information.
Please describe your request clearly and include only the details reasonably needed for us to understand the matter.
For an existing order, include the order number and the name used when the order was submitted.
For damaged, incorrect, or incomplete goods, clear photographs of the item and packaging may assist our review.
Loomestra™ is operated by Hangzhou Saining Trading Co., Ltd.
Customer support email: service@loomestra.com.

When asking about size, age guidance, fabric, compatibility, or package contents, identify the specific product and explain the intended use. Our team can clarify information published on the listing but cannot assess a child’s individual needs remotely.

Please do not send passwords, identity records, medical documents, photographs unrelated to the product issue, or other unnecessary personal information.

Messages are reviewed during normal business operations. Response timing may vary during weekends, public holidays, seasonal activity, delivery interruptions, or periods of increased request volume. Loomestra™ does not currently publish a customer-service telephone number or a public visitor address.

Hangzhou Saining Trading Co., Ltd.